At Elemental Zen, we prioritize your satisfaction with our products. Please review our return policy guidelines:
- Used candles cannot be returned or refunded.
- In the unfortunate event of your order arriving damaged during shipment, we're happy to replace or refund the damaged items. Kindly provide photo proof of the damage within 7 days of receiving your order to info@elementalzenco.com.
- Should you prefer an exchange for another candle of the same size and price instead of a refund, we're pleased to accommodate your request.
Please note:
- The buyer is responsible for covering the shipping costs associated with returns.
- Additionally, the buyer assumes responsibility for the shipping costs of exchanged items.
For any further inquiries or assistance, feel free to reach out to us at the provided email address. We value your feedback and are dedicated to ensuring your experience with Elemental Zen is nothing short of extraordinary. Thank you for choosing us as your trusted source for transformative and harmonious products.